Work & Case Studies

Real Work. Real Impact.

Deep-dive case studies from enterprise engagements, plus live interactive learning samples.

Case Study 1 · Amazon Finance Operations

Scalable Learning Design Framework for an AR Collections Tool

Objective: Facilitate seamless adoption of a new collections tool, ensuring operational readiness and minimal disruption while empowering employees to transition from legacy systems confidently.

95%+

NPS Score

3-Tier

Role-Based Journeys

LTO

Certification Model

Solution — ADKAR Aligned

Learning strategy placed in alignment with ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement) change management model. Every touchpoint supported the full employee transition journey.

Design & Development

Role-based self-paced journeys: Associates on 15-30-45-day modules (videos, simulations, ILT) culminating in a “License to Operate” (LTO) certification. Managers on a 60-day advanced track. “Try-Me” simulation for real-world practice before LTO.

Change Management

Quick learning nuggets on KMS. Ambassador Program with expert associates in UAT and feature demos. Automated communications synced with release dates to maintain clarity throughout transition.

95%+NPS Score

LTOCertification Model

3-TierRole-Based Journeys

Articulate StorylineAdobe CaptivateRiseLMSKMSADKAR

“The Accounts Payable product team sought to replicate the model, highlighting its proven success.”

Case Study 2 · Amazon Finance Operations

Streamlining Knowledge Management Framework & Efficiency at Amazon Finance Ops AR

Objective: Implement a centralised KMS to streamline inflow and outflow of AR content, enhancing process efficiency and fostering better collaboration across 5,000+ global employees.

Defective Page Rate

89.1% before

7.65% after

Hours per Design Request

438 hrs before

135 hrs after

Solution

Internal CMS designed as a KMS, selected after cost-benefit analysis of Sabio and WordPress. Fully customisable, highest information security, scalable, and cost-controlled.

Implementation

Platform testing, content tree configuration, core team formation with SOPs, micro-learning hosting, portal launch with periodic review, Lean methodology for benefits capture, and expansion to other business units.

Organisational Benefits

Centralised hub for all employees. Comprehensive content management with version control. ID team producing microlearnings without traditional authoring tools. Nominated for Lean Yellow Belt Project.

89%→7%Defective Page Rate

303 hrsProductivity Saved/Year

438→135Hours per Request

5,000+Employees Served

Amazon In-House CMSLean MethodologyYellow BeltWordPowerPoint

“Model was recommended for adoption across other business channels and units of Amazon Finance Operations.”

Work Samples